Refund policy

Last updated: October 15, 2026

Routine returns and exchanges

Routine change-of-mind returns and exchanges are not available for SoftSweep, CurlNest, PawPivot, FinFlip, or RoamRoll. This restriction does not affect remedies for damaged, defective, incorrect, or missing items, or any rights that cannot be excluded under applicable law.

Damaged, defective, incorrect, or missing items

If an item arrives damaged, is defective, does not match your order, or is not delivered, contact us promptly with your order number and a description of the issue. Clear photos can help us assess damage or an incorrect item. We will review the issue and arrange an appropriate remedy, which may include replacement or refund. The routine-return restriction does not apply to rights or remedies that cannot be excluded under applicable law.

Before sending an item back

Contact us first. Do not mail an item to the parcel's sender address or our operating address. If a return is required for an approved remedy, we will provide instructions and confirm the return-shipping arrangements. We will not charge you return shipping for an item we confirm is faulty or incorrect where a return is required.

Cancellation and refunds

Contact us as soon as possible to request cancellation. We can cancel and refund an order before fulfillment begins; once fulfillment has begun, cancellation may not be possible. This does not affect cancellation rights provided by law or remedies for unfulfilled orders.

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund. We will confirm when a refund has been issued.

For order, shipping, return, or privacy questions, email shoppurrplays@gmail.com. Include your order number for order-related questions.