Shipping policy

Last updated: October 16, 2026

Where we ship and what it costs

We offer free standard shipping with no order minimum to physical residential and commercial street addresses in the contiguous United States (the Lower 48 states) only. We do not ship to Alaska, Hawaii, US territories or associated states, international destinations, PO boxes, or APO/FPO/DPO military addresses (including AA, AE, and AP regions).

Taxes and import charges

Applicable sales taxes and the final order total are shown at checkout. Items designated as US-dispatched ship from existing US inventory; customers receiving these domestic shipments should not be charged import duties or tariffs on delivery. US dispatch does not mean a product was manufactured in the United States. We do not collect import duties at checkout.

If a carrier requests an unexpected import payment, contact us at shoppurrplays@gmail.com before paying so we can investigate with the fulfillment partner.

Processing and transit

Processing happens before your parcel is dispatched. Transit starts after dispatch. Business days exclude weekends and holidays.

Product	Processing	Estimated transit	Estimated total
RoamRoll	1–2 business days	8–14 business days	9–16 business days
SoftSweep; CurlNest; PawPivot; FinFlip	2–3 business days	8–14 business days	10–17 business days

These are current supplier estimates, not guaranteed arrival dates. The 14-business-day transit estimate does not include processing.

Addresses, tracking, and separate parcels

All products, including RoamRoll, require a physical street address and cannot ship to PO boxes or APO/FPO/DPO military addresses. Check your shipping address before placing an order and contact us promptly if it needs correction. We cannot guarantee changes after fulfillment begins.

Products are fulfilled by supplier partners and may arrive in separate parcels. We provide available tracking information after dispatch. Items designated as US-dispatched are fulfilled from US inventory. If an item becomes unavailable, we will contact you with options, including cancellation and refund; we will not substitute overseas dispatch without your agreement.

Delayed or missing orders

If we learn that dispatch will be delayed beyond the stated processing period, we will notify you, explain the revised timing, and offer cancellation and a full refund where required. If transit exceeds the estimate, or tracking suggests a lost parcel, contact us so we can investigate and arrange an appropriate resolution. Delivery estimates do not remove your legal rights.

For order, shipping, return, or privacy questions, email shoppurrplays@gmail.com. Include your order number for order-related questions.